Refund policy
At Auravelle, we are committed to providing a smooth and satisfying shopping experience. Please read our return and refund policy carefully before placing your order.
Return Window
We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return or exchange.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unused and unworn
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Be in its original condition
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Include all original packaging, tags, and accessories
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Include proof of purchase or order confirmation
Items returned without prior approval will not be accepted.
How to Request a Return
To request a return or exchange, please contact us at:
Once your request is reviewed and approved, we will provide detailed return instructions and the appropriate return address.
Please do not send items back before contacting us first.
Important Unboxing Requirement
For your protection and to help us resolve issues quickly and fairly, we strongly recommend recording a clear unboxing video when opening your package.
The video should clearly show:
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The unopened package
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The shipping label
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The condition of the packaging
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The product inside the box
This video may be required to verify claims involving:
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Damaged items
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Missing products
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Incorrect items
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Incorrect sizes or colors
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Manufacturing defects
Without valid unboxing video evidence, Auravelle reserves the right to decline return, exchange, or refund requests.
Damaged, Incorrect, or Defective Items
Please inspect your order immediately after receiving it.
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at:
If the issue is confirmed to be caused by Auravelle, including:
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Wrong item sent
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Wrong color
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Wrong size
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Defective product
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Missing item
we will provide a replacement or suitable resolution at no additional cost to you.
Promotional & Sale Items
Orders placed during promotional campaigns, discount events, clearance sales, or with discount codes are considered final sale and are generally not eligible for return or refund.
However, returns or exchanges may still be accepted if the issue is confirmed to be caused by the manufacturer or supplier, including:
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Incorrect product received
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Incorrect color
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Incorrect size
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Defective or damaged item
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Product significantly different from the original order
To request a return or exchange for promotional or discounted orders, customers must provide a clear unboxing video showing the issue upon opening the package.
The video must clearly display the product condition and the issue being reported so our team can review and verify the claim.
Without valid video evidence, Auravelle reserves the right to reject return, exchange, or refund requests for promotional or sale items.
Non-Returnable Items
We do not accept returns or refunds for:
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Gift cards
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Personalized or custom-made items
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Items damaged due to misuse or improper care
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Returns requested after 15 days from delivery
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Products without original packaging or accessories
Exchanges
If you would like a different size or style, we recommend requesting a return first and placing a new order once your return has been approved.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3–10 business days, depending on your bank or payment provider.
Please note that original shipping fees are non-refundable.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you still need assistance, please contact us at:
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by an error from Auravelle.
If a refund is approved, return shipping fees may be deducted from the final refund amount where applicable.
Shipping times for exchanged items may vary depending on your location.
European Union Customers
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days in accordance with EU consumer protection laws.
Returned items must still meet all eligibility requirements listed in this policy.
Final Note
We strongly recommend reviewing all product details carefully and confirming your size before placing an order to ensure the best possible shopping experience.
If you have any questions regarding sizing, returns, or exchanges, please contact our support team before purchasing.